Privacy Policy

We recognize your right to privacy and are committed to protecting your privacy. We use the information that we collect on our site to provide you with an experience that supports your needs. Please explore the following links for more information on our Privacy Policy.

  1. What Personal Information About Me Does Coyuchi Gather?

  2. Does Coyuchi Share the Information It Receives?

  3. What About Cookies?

  4. How Secure Is Information About Me?

  5. Which Information Can I Access?

  6. What Is Our Email Policy?

  7. What Are My California Privacy Rights?

  8. Conditions of Use, Notices, and Revisions



1. What Personal Information About Me Does Coyuchi Gather?

Basic Information
When you order, we will ask for information that will ensure that your order is processed in an accurate, secure, and timely manner. Information we ask for includes your name, email address, contact phone number, mailing and billing address, and credit card number and expiration date. Personal information provided in connection with a partner Web Site order is subject to the privacy and security policies of the partner site.

If you choose to opt-in to our newsletter, we will use your email address to periodically send you special offers and updates about our products and services. You may opt-out of our newsletter or modify your contact information at any time.

Log Files
Your IP address is used to help identify you and your shopping cart. We use IP addresses, referring/exit pages, date/time stamp, and number of clicks to analyze trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are linked to personal, identifiable information to help track and combat fraud.

Coyuchi may collect personal information from readers in connection with voluntary surveys. Data may be collected on our Web sites, on the phone or through the mail. The information you provide in answer to optional survey questions may be shared, but only in the aggregate, with advertisers and partners unless we notify you otherwise at the time of collection.

Product Panel
Some of our customers are invited to be members of an optional Product Panel. Panel members agree to participate in surveys about their purchases of Coyuchi products, their household/personal characteristics and their purchase behavior. Customers are primarily contacted via email, which link to online surveys, but may occasionally be contacted by telephone or mail. All survey data is reported and/or used in aggregate form only, and no personally identifiable information is released. As a panel member, we require that you supply us with your email address only. Name, home address and telephone number are optional.

Site Monitoring
Coyuchi uses a third party service to track and analyze non-personally identifiable usage and volume statistical information from our visitors and customers to administer our Web site and constantly improve its quality. All data collected on behalf of Coyuchi is owned and used by Coyuchi Inc and its brands (Coyuchi, Organic Bouquet.) Coyuchi reserves the right to publish non-personally identifiable, summary information regarding its Web site visitors for promotional purposes and as a representative audience for advertisers. Please note that this is not personal information, only general summaries of the activities of our visitors and customers. We reserve the right to change the vendors who provide us with usage data.


2. Does Coyuchi Share the Information It Receives?

We protect your account information against unauthorized access or release. We will not give, sell, rent, or loan any identifiable personal information to any third party unless you have authorized us or we are legally required to do so.

Compliance with Legal Process
We may disclose personal information if we are required to do so by law or we in good faith believe that such action is necessary to (1) comply with the law or with legal process; (2) protect and defend our rights and property; (3) protect against misuse or unauthorized use of our Web sites; or (4) protect the personal safety or property of our users or the public (among other things, this means that if you provide false information or attempt to pose as someone else, information about you may be disclosed as part of any investigation into your actions).


3. What About Cookies?

To personalize your experience at Coyuchi, we use a feature on your Internet browser called a cookie. Cookies are small files that your web browser places on your computer’s hard drive. We use cookies to keep track of your shopping cart. By disabling cookies you will not be able to use the shopping cart feature on the Coyuchi web site. We also reserve the right to place a cookie on your computer with a unique anonymous number to ensure that your browser does not see the same ad over and over again, to sequence ads in a series and to measure the number of unique visitors that have viewed a particular ad or visited a particular Web page.


4. How Secure Is Information About Me?

Shopping Cart Security
This Web Site takes every precaution to protect our users’ information. Our shopping cart incorporates industry-standard secure server software (Secure Socket Layers) into sensitive sections of our store. All online transactions at Coyuchi are handled using this encryption technology. When you enter your credit card number into the order form, it is transmitted across the internet in an encrypted (scrambled) form, then decoded when it is removed from our server for processing. For added security, we also encrypt the credit card number when it is stored on disk.

Credit Card Verification, a state-of-the-art credit card verification service, keeps Coyuchi’s transactions secure by encrypting all of your personal information while validating the transaction. We use RSA encryption technology to scramble your data so that it would be virtually impossible to break into. We are PCI compliant, and thus follow the rules and regulations for security of credit card information specified by Visa & Mastercard.

Secure Browsing
There are two ways to make sure you are browsing secure pages. Your browser indicates secure modes with a symbol - the image of a closed padlock. You will know the information is protected if the closed-lock symbol appears in the lower right or left-hand corner of your screen while you are visiting a secure web page. You can also verify secure pages by checking the address, or URL, listed on the scroll bar. If you spot an "s"after the "http" at the beginning of the address (ie. "https://" rather than simply "http://"), you know that you are browsing in a secure environment.


5. Which Information Can I Access? Correcting, Updating, Deactivating

There are several ways to update information you have provided Coyuchi: Visit Account Services [this should be a link to the Account Services page] for instructions on accessing and updating your account. You can also to update or change any information you may have provided us. Click the "Safe Unsubscribe" link at the bottom of any email to be removed from our newsletter. You may also respond to the email with "Remove" or "Unsubscribe" in the subject line to be removed from any future newsletters.


6. What is Our Email Policy? CAN-SPAM Act of 2003

Coyuchi complies fully with the federal CAN-SPAM Act of 2003. We will not share, sell, rent, swap or authorize any company or third party outside of our brands (Coyuchi, Organic Bouquet) to use your email address without your permission. If you feel you have received an email from us in error, please contact us at

Administrative Emails
You will receive administrative emails regarding your registration and order. The first email you receive will serve as confirmation of your registration. The second email will serve as receipt of your order. The information included in this email consists of sales price, order number, and shipping information. You will receive a third email when your order ships. This will contain all tracking information so that you will be able to locate the status of your order at any time.

Account and Service-Related email
Coyuchi reserves the right to send you email relating to your account status. This includes order confirmations, renewal/expiration notices, notices of credit-card problems, other transactional emails and notifications about major changes to our Web sites and/or to our Privacy Policy. If you have registered for online discussions or other services, you may receive email specific to your participation in those activities.

Email Newsletters
Coyuchi offers several email newsletters. If you no longer wish to receive a specific newsletter, follow the "unsubscribe" link located near the bottom of each newsletter. You can also email to be removed from our newsletter. You may also respond to the email with "Remove" or "Unsubscribe" in the subject line to be removed from any future newsletters.

Promotional email
If you choose to receive them, Coyuchi may periodically email you messages about products and services that we think may be of interest to you. We may place a one-pixel gif to determine whether or not readers viewed the email. You can choose not to receive messages in the future by either (1) following the "unsubscribe" link located near the bottom of each email, or (2) you can email to be removed from our newsletter. You may also respond to the email with "Remove" or "Unsubscribe" in the subject line to be removed from any future newsletters.

Third-Party Sources
From time to time Coyuchi may obtain email addresses from third-party sources to be used for promotional emails. You can choose not to receive messages in the future by either (1) following the "unsubscribe" link located near the bottom of each email, or (2) you can email to be removed from our newsletter. You may also respond to the email with "Remove" or "Unsubscribe" in the subject line to be removed from any future newsletters.

Survey email
We may send you an email inviting you to participate in user surveys, asking for feedback on Coyuchi and existing or prospective products and services, as well as information to better understand our users. User surveys greatly help us to improve our Web site, and any information we obtain in such surveys will not be shared with third parties, except in aggregate form.

Emails From You
If you send us emails, you should be aware that information disclosed in emails may not be secure or encrypted and thus may be available to others. We suggest that you exercise caution when deciding to disclose any personal or confidential information in emails. We will use your email address to respond directly to your questions or comments.


7. What Are My California Privacy Rights?

California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits our customers who are California residents to request and obtain from us once a year, free of charge, information about the personal information (if any) we disclosed to third parties for direct marketing purposes in the preceding calendar year. If applicable, this information would include a list of the categories of personal information that was shared and the names and addresses of all third parties with which we shared information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to:


8. Conditions of Use, Notices, and Revisions

Federal Law Limits Your Liability
Federal law limits an individual’s liability if their credit card information should ever fall into the wrong hands. Under the Fair Credit Billing Act of 1975, you may dispute the charges on your account with your credit card company and temporarily withhold payment while they investigate the situation. Even if your creditor disagrees that unauthorized purchases were made, you’re generally only liable for the first $50 in fraudulent charges.

Notification of Changes
If we decide to change our Privacy Policy, we will post those changes on our Privacy & Security page so our users are always aware of what information we collect, how we use it, and under any circumstances, if any, we disclose it. If we decide to use personally identifiable information in a manner different from that stated at the time it was collected, the change will be posted on this page thirty (30) days prior to taking effect and registered users will be notified via email. However, if you have opted out of communication with the site then you will not be contacted, nor will your personal information be used in this new manner. Users will have a choice whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.