When you order, we will ask for information that will ensure that your order is processed in an accurate, secure, and timely manner. Information we ask for includes your name, email address, contact phone number, mailing and billing address, and credit card number and expiration date. Personal information provided in connection with a partner Web Site order is subject to the privacy and security policies of the partner site.
If you choose to opt-in to our newsletter, we will use your email address to periodically send you special offers and updates about our products and services. You may opt-out of our newsletter or modify your contact information at any time.
Your IP address is used to help identify you and your shopping cart. We use IP addresses, referring/exit pages, date/time stamp, and number of clicks to analyze trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are linked to personal, identifiable information to help track and combat fraud.
Coyuchi may collect personal information from readers in connection with voluntary surveys. Data may be collected on our Web sites, on the phone or through the mail. The information you provide in answer to optional survey questions may be shared, but only in the aggregate, with advertisers and partners unless we notify you otherwise at the time of collection.
Some of our customers are invited to be members of an optional Product Panel. Panel members agree to participate in surveys about their purchases of Coyuchi products, their household/personal characteristics and their purchase behavior. Customers are primarily contacted via email, which link to online surveys, but may occasionally be contacted by telephone or mail. All survey data is reported and/or used in aggregate form only, and no personally identifiable information is released. As a panel member, we require that you supply us with your email address only. Name, home address and telephone number are optional.
Coyuchi uses a third party service to track and analyze non-personally identifiable usage and volume statistical information from our visitors and customers to administer our Web site and constantly improve its quality. All data collected on behalf of Coyuchi is owned and used by Coyuchi Inc and its brands (Coyuchi, Organic Bouquet.) Coyuchi reserves the right to publish non-personally identifiable, summary information regarding its Web site visitors for promotional purposes and as a representative audience for advertisers. Please note that this is not personal information, only general summaries of the activities of our visitors and customers. We reserve the right to change the vendors who provide us with usage data.
We protect your account information against unauthorized access or release. We will not give, sell, rent, or loan any identifiable personal information to any third party unless you have authorized us or we are legally required to do so.
Compliance with Legal Process
We may disclose personal information if we are required to do so by law or we in good faith believe that such action is necessary to (1) comply with the law or with legal process; (2) protect and defend our rights and property; (3) protect against misuse or unauthorized use of our Web sites; or (4) protect the personal safety or property of our users or the public (among other things, this means that if you provide false information or attempt to pose as someone else, information about you may be disclosed as part of any investigation into your actions).
Shopping Cart Security
This Web Site takes every precaution to protect our users’ information. Our shopping cart incorporates industry-standard secure server software (Secure Socket Layers) into sensitive sections of our store. All online transactions at Coyuchi are handled using this encryption technology. When you enter your credit card number into the order form, it is transmitted across the internet in an encrypted (scrambled) form, then decoded when it is removed from our server for processing. For added security, we also encrypt the credit card number when it is stored on disk.
Credit Card Verification
Authorize.net, a state-of-the-art credit card verification service, keeps Coyuchi’s transactions secure by encrypting all of your personal information while validating the transaction. We use RSA encryption technology to scramble your data so that it would be virtually impossible to break into. We are PCI compliant, and thus follow the rules and regulations for security of credit card information specified by Visa & Mastercard.
There are two ways to make sure you are browsing secure pages. Your browser indicates secure modes with a symbol - the image of a closed padlock. You will know the information is protected if the closed-lock symbol appears in the lower right or left-hand corner of your screen while you are visiting a secure web page. You can also verify secure pages by checking the address, or URL, listed on the scroll bar. If you spot an "s"after the "http" at the beginning of the address (ie. "https://" rather than simply "http://"), you know that you are browsing in a secure environment.
There are several ways to update information you have provided Coyuchi: Visit Account Services [this should be a link to the Account Services page] for instructions on accessing and updating your account. You can also email@example.com to update or change any information you may have provided us. Click the "Safe Unsubscribe" link at the bottom of any email to be removed from our newsletter. You may also respond to the email with "Remove" or "Unsubscribe" in the subject line to be removed from any future newsletters.
Coyuchi complies fully with the federal CAN-SPAM Act of 2003. We will not share, sell, rent, swap or authorize any company or third party outside of our brands (Coyuchi, Organic Bouquet) to use your email address without your permission. If you feel you have received an email from us in error, please contact us at firstname.lastname@example.org.
You will receive administrative emails regarding your registration and order. The first email you receive will serve as confirmation of your registration. The second email will serve as receipt of your order. The information included in this email consists of sales price, order number, and shipping information. You will receive a third email when your order ships. This will contain all tracking information so that you will be able to locate the status of your order at any time.
Account and Service-Related email
Coyuchi offers several email newsletters. If you no longer wish to receive a specific newsletter, follow the "unsubscribe" link located near the bottom of each newsletter. You can also email Info@Coyuchi.com to be removed from our newsletter. You may also respond to the email with "Remove" or "Unsubscribe" in the subject line to be removed from any future newsletters.
If you choose to receive them, Coyuchi may periodically email you messages about products and services that we think may be of interest to you. We may place a one-pixel gif to determine whether or not readers viewed the email. You can choose not to receive messages in the future by either (1) following the "unsubscribe" link located near the bottom of each email, or (2) you can email Info@Coyuchi.com to be removed from our newsletter. You may also respond to the email with "Remove" or "Unsubscribe" in the subject line to be removed from any future newsletters.
From time to time Coyuchi may obtain email addresses from third-party sources to be used for promotional emails. You can choose not to receive messages in the future by either (1) following the "unsubscribe" link located near the bottom of each email, or (2) you can email Info@Coyuchi.com to be removed from our newsletter. You may also respond to the email with "Remove" or "Unsubscribe" in the subject line to be removed from any future newsletters.
We may send you an email inviting you to participate in user surveys, asking for feedback on Coyuchi and existing or prospective products and services, as well as information to better understand our users. User surveys greatly help us to improve our Web site, and any information we obtain in such surveys will not be shared with third parties, except in aggregate form.
Emails From You
If you send us emails, you should be aware that information disclosed in emails may not be secure or encrypted and thus may be available to others. We suggest that you exercise caution when deciding to disclose any personal or confidential information in emails. We will use your email address to respond directly to your questions or comments.
California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits our customers who are California residents to request and obtain from us once a year, free of charge, information about the personal information (if any) we disclosed to third parties for direct marketing purposes in the preceding calendar year. If applicable, this information would include a list of the categories of personal information that was shared and the names and addresses of all third parties with which we shared information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to: Info@Coyuchi.com.
Federal Law Limits Your Liability
Federal law limits an individual’s liability if their credit card information should ever fall into the wrong hands. Under the Fair Credit Billing Act of 1975, you may dispute the charges on your account with your credit card company and temporarily withhold payment while they investigate the situation. Even if your creditor disagrees that unauthorized purchases were made, you’re generally only liable for the first $50 in fraudulent charges.
Notification of Changes