Shipping Information
Manage deliveries with UPS My Choice to keep track of your packages, arrange to pick them up at a nearby location and receive delivery notifications.
Orders ship from Kentucky, so please account for transit time to your address. Shipping charges are determined after discounts and before taxes.
Please note that Coyuchi only ships to addresses in the 48 continental United States, Hawaii, Alaska and Military APO/DPO/FPO addresses.
Shipments to PO Boxes and Military APO/DPO/FPO addresses will be sent through the US Postal Service. Please allow extra delivery time delivery.
Shipping Method - Flat Rate Price
- UPS Ground (5-7 Business Days)- $8 (Free on Orders $300+)
- UPS Express (2-3 Business Days) - $49
Due to current order volume, please allow for extended processing and delivery. Returns and refunds processed during this period will also be delayed
UPS Ground Business Day Service Level Map
180 DAYS TO CHANGE YOUR MIND
Free Returns
Return any item* within 30 days for a full merchandise refund or return within 180 days of purchase for store credit equal to the original value of the item(s). Even if it's been washed or worn.
Please Note: Due to current order volume, please allow for extended processing and delivery. Returns and refunds processed during this period will also be delayed.
START RETURN
How to Return
1. Coyuchi.com customers click 'Start Return'. For all Trade, Designer, or Third Party accounts, please reference below for complete return instructions.
2. Be sure to include your Order Number and Email.
3. Retain tracking information until credit is received.
*PLEASE NOTE: Made to order items and items marked 'Final Sale' are not eligible for return.
START A RETURN
Gift Returns
1. Coyuchi.com customers click 'Start A Gift Return'.
2. Be sure to include your Order Number and Email.
3. Retain tracking information until credit is received.
START A GIFT RETURN
Frequently Asked Questions
Looking to exchange an item?
If you would like to exchange your item for another size/color/style, etc., we ask that you proceed with a return and place a new order for the item(s) you wish to receive.
Do I need to return my free item with the rest of my order?
Did you receive a free item with your purchase but have to return some other items? If you fall beneath the promotion threshold after returning an item, you will need to return the item product(s) as well. Please select the promotional item when initiating your return here.
If you’d like to keep the free item but fall below the threshold, we will either deduct the cost of the free item from your refund or have you pay for the items.
Can't find your order number?
No worries - our team of Natural Home Advisors are here to help.
CONTACT US
Renew
We recycle, upcycle, or renew your returned items, and send them on to a new life.
2nd Home Renewed™ products are Coyuchi linens that have been sent back to us from customers like you. Each item is cleaned, checked for flaws, and repaired (if needed) to be as good as new—and sold for up to 40% off retail.
SHOP 2ND HOME RENEWED
ACCOUNT RETURNS
Trade + Designer
Please absorb any unused product into your stock for use in future projects. If there are exceptional circumstances, please contact our trade support team at design@coyuchi.com with your order number to discuss return options. All trade account returns will be subject to a 20% restocking fee, except in the case of defects or fulfillment errors.
Return Policy + Terms & Conditions
Wholesale
For orders placed on J. Crew, Anthropologie, and Madewell, please contact our wholesale team at wholesale@coyuchi.com for a Return Authorization Number (RA#) to ensure accurate processing. For orders placed through any other third party, please contact your original point of purchase. Items returned without prior authorization may not be processed.
