B2B Terms & Conditions
Wholesale & Trade Terms and Conditions
Wholesale Accounts
Trade Accounts
Wholesale Terms
QUALIFICATIONS & GUIDELINES:
- Business (the “Business”) has completed the Coyuchi Wholesale Application and such Application is accepted by Coyuchi.
- Business has a Resale Certificate for a brick & mortar store with a physical presence, which offers consumers a face-to-face customer service experience. In addition to selling within their store, Business may also sell Coyuchi product on their retail website, if the shop is stocking Coyuchi product and the website is operated under same Resale Certificate as the brick & mortar store.
- Business may not sell Coyuchi products through third party websites, including without limitation such as Amazon, Ebay, Houzz, or Craigslist.
- Business maintains active account status by meeting minimum annual order requirements outlined below and maintaining current Coyuchi images, copy and pricing both in store and in all consumer communications.Failure to meet these requirements may lead to termination of the relationship.
- • Business practices and philosophies are Coyuchi like-minded ensuring the Coyuchi brand is accurately presented and represented to customers
PRICING/ORDER STRUCTURE FOR ALL COYUCHI CATEGORIES
- Wholesale pricing available to qualified accounts, and additional discounts available based upon quantity
- $1600 opening stock order
- $3500 (net of returns) annual order volume to maintain status as active Wholesale account
- Bed or branded display on the retail floor, updated seasonally
- $250 minimum reorder, with $10 administrative fee applied
- Orders must include part numbers, descriptions and pricing for each item, or they will not be processed
- Once placed, orders cannot be cancelled or altered
- Coyuchi should be excluded from all Business’ promotional sales activities unless pre-approved by Coyuchi
SHIPPING GUIDELINES FOR ALL COYUCHI CATEGORIES
- Orders ship FOB from 30 Transport Dr. Walton KY 41094 to a United States address via UPS Ground
- All shipping, handling and insurance costs are to be paid by Business or its customers
- Customers will be billed a minimum of $30 per order or 10% of the order value, whichever is greater
- Expedited shipping (overnight, two-day) can be applied upon request at customer expense
- Orders under 50 units must be finalized before 11:00am PST for same-day processing; any orders above 50 units will ship within 5 business days of receiving
- International accounts must have their own freight forwarder, orders will be shipped DDU (delivery duties unpaid)
- Unless otherwise requested in-stock items will ship separately, while backordered product will be noted on the order confirmation and ship when available; backordered items will only be charged upon fulfillment.
RETURN POLICY
Coyuchi stands behind the quality and workmanship of our products when cared for in accordance with the care label. Returns must be unused and in their original packaging and will not be processed without a Coyuchi Return Authorization Number (RA#), which can be requested by emailing wholesale@coyuchi.com.
- We reserve the right to replace, exchange, or credit any product claim.
- Specific products and colorways have been selected for our hospitality program, however Coyuchi is not obligated to replace items when proper care has not been adhered to; please reference the sewn-in labelUpdated July 24, 2024 2 on each item for care instructions. Any product purchased outside of recommended Hospitality product list is done so at your own risk.
- Any claim on fulfillment errors or a package damaged during shipment must be filed within 7 days of receipt of the order.
PAYMENT TERMS:
All orders placed with Coyuchi are prepaid by credit card. Valid credit card information will be kept on file with Coyuchi to process orders as they are received. Coyuchi reserves the right, among other remedies, to suspend further deliveries in the event Business fails to pay for any one shipment when due.
Coyuchi may terminate this relationship with Business for any reason or for no reason upon written notice to Business.
Coyuchi retains all copyright, patent, trade secret, trademark rights and other intellectual property rights, including in and to any products. Nothing in these Terms and Conditions or otherwise is intended to create ownership by Business in any intellectual property rights of Coyuchi.
Business’ use of any Coyuchi trademarks will be in accordance with applicable trademark law and Coyuchi policies regarding advertising and trademark usage as established and amended from time-to-time. Business agrees to display the trademark symbols, ® or TM, as applicable, and notice of trademark status adjacent to and with the first or most prominent use of the Coyuchi trademarks in each piece of advertising or printed or electronic materials in which such trademarks appear.
OTHER THAN MAY BE SPECIFICALLY PROVIDED HEREIN, ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, ARISING BY LAW, CUSTOM, PRIOR ORAL OR WRITTEN STATEMENTS BY COYUCHI OR OTHERWISE (INCLUDING, BUT NOT LIMITED TO, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT OF THIRD PARTY RIGHTS) ARE HEREBY OVERRIDDEN, EXCLUDED AND DISCLAIMED.
Nothing contained herein shall be deemed to create or construed as creating a joint venture, partnership or agency relationship between Coyuchi and Business.
These Terms and Conditions constitute the entire understanding and agreement between the parties hereto and
supersedes any and all prior or contemporaneous representations, understandings and agreements between the parties with respect to the subject matter hereof.
These Terms and Conditions shall be governed by the laws of the State of California, irrespective of its choice of law rules.
Trade Account Terms & Conditions
QUALIFICATIONS & GUIDELINES:
- Business/Individual (the “Business”) has completed the Coyuchi Trade Application, and such Application is accepted by Coyuchi.
- Non-Stocking Business has a valid Resale Certificate corresponding to the name of the business on these Terms and Conditions. All Trade orders are processed without Sales Tax, so a valid certificate is mandatory.
- Business practices and philosophies are Coyuchi like-minded, ensuring the Coyuchi brand is accurately presented and represented to consumers.
- Non-Stocking Business may not sell Coyuchi products through third party websites, including without limitation such as Amazon, Ebay, Houzz, or Craigslist. Coyuchi authorizes the Business to only sell Coyuchi products through the Business noted in these Terms & Conditions.
- Business maintains active account status by maintaining current Coyuchi images, copy and pricing both in place of business and in all consumer communications. Failure to meet these requirements may lead to termination of the relationship.
PRICING FOR ALL COYUCHI CATEGORIES
- Trade Pricing available to qualified accounts: Retail -30%
- Trade discount is not valid with any other promotional offer (i.e. discount code)
- Trade accounts are not eligible to purchase Retail Web Exclusives
- Trade discount is not valid on purchase of gift cards, retail promotional items, gift wrap, similar items, etc.
PLACING ORDERS
- Trade Account Login will be provided upon account approval
- Users must be logged into Trade Account on www.coyuchi.com to access Trade Program, and discount is applied with the individual account discount code
- Once placed, orders cannot be cancelled or altered
SHIPPING GUIDELINES
- Orders ship FOB from 30 Transport Rd, Walton KY 41094 to a United States address via UPS Ground
- All shipping, handling and insurance costs are to be paid by Business or its customers
- Customers will be billed a minimum of $30 per order or 10% of the order value, whichever is greater
- Trade Account not eligible for Free Ship, and other end-customer facing promotions
- Expedited shipping (two day) can be applied at checkout at customer expense
- Unless otherwise requested, in-stock items will ship separately, while backordered product will be noted on the invoice and ship when available
- Orders placed by 9am PST can be fulfilled same day and shipped within 24 hours. Orders placed after 9am PST will be fulfilled next day and ship within 24-48 hours
RETAIL PRICING GUIDELINES FOR ALL COYUCHI CATEGORIES
- Minimum Advertised Price (MAP) enforced – refer to Retail Price List
RETURN POLICY
Coyuchi stands behind the quality and workmanship of our products when cared for in accordance with the care label. Returns must be unused and in their original packaging and will not be processed without a Coyuchi Return Authorization Number (RA#), which can be requested by emailing design@coyuchi.com.
- We reserve the right to replace, exchange, or credit any product claim
- Coyuchi is not obligated to replace items when proper care has not been adhered to; please reference the sewn-in label on each item for care instructions
- Any claim on fulfillment errors or a package damaged during shipment must be filed within 7 days of receipt of the order
- Returns may be subject to a 20% restocking fee to be assessed at the time of credit
- Sale items are final and cannot be returned
PAYMENT TERMS
All orders are prepaid by credit card at the time of check out. Valid credit card information can be stored in your Trade Account through Coyuchi.com to process future orders. Coyuchi reserves the right, among other remedies, to suspend further deliveries in the event Business fails to pay for any one shipment when due.
Coyuchi may terminate this relationship with Business for any reason or for no reason upon written notice to Business.
Coyuchi retains all copyright, patent, trade secret, trademark rights and other intellectual property rights, including in and to any products. Nothing in these Terms and Conditions or otherwise is intended to create ownership by Business in any intellectual property rights of Coyuchi.
Business’ use of any Coyuchi trademarks will be in accordance with applicable trademark law and Coyuchi policies regarding advertising and trademark usage as established and amended from time-to-time. Business agrees to display the trademark symbols, ® or TM, as applicable, and notice of trademark status adjacent to and with the first or most prominent use of the Coyuchi trademarks in each piece of advertising or printed or electronic materials in which such trademarks appear.
OTHER THAN MAY BE SPECIFICALLY PROVIDED HEREIN, ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, ARISING BY LAW, CUSTOM, PRIOR ORAL OR WRITTEN STATEMENTS BY COYUCHI OR OTHERWISE (INCLUDING, BUT NOT LIMITED TO, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT OF THIRD PARTY RIGHTS) ARE HEREBY OVERRIDDEN, EXCLUDED AND DISCLAIMED.
Nothing contained herein shall be deemed to create or construed as creating a joint venture, partnership or agency relationship between Coyuchi and Business.
These Terms and Conditions constitute the entire understanding and agreement between the parties hereto and supersedes any and all prior or contemporaneous representations, understandings and agreements between the parties with respect to the subject matter hereof.
These Terms and Conditions shall be governed by the laws of the State of California, irrespective of its choice of law rules.
