Have a Question? We're here to help.

Please Note: Due to current order volume, please allow for extended processing and delivery. Returns and refunds processed during this period will also be delayed.

What is the status of my order?

Once your order ships from our warehouse, you will receive an email that contains your tracking number. You can also view and track orders by visiting our track your order page.

How can I exchange/return my order?

Wash it. Wear it. Don't worry about it. We offer free returns, so if you're not in love after 30 days, send it back for a full refund or before 365 days to receive store credit.

*We've extended our return window until 1/25/23 for purchases made between 10/1/22 and 12/25/22.

OUR RETURN POLICY

Do I need to return my free item with the rest of my order?

Did you receive a free item with your purchase but have to return some other items? If you fall beneath the promotion threshold after returning an item, you will need to return the item product(s) as well. Please select the promotional item when initiating your return here.  

If you’d like to keep the free item but fall below the threshold, we will either deduct the cost of the free item from your refund or have you pay for the items.

Can I change/cancel an order once it has been submitted?

Unfortunately, once an order has been submitted, we are not able to make any changes or cancel it. You do have the option to return your order for a full refund of the merchandise value, excluding shipping. 

How do I care for my Coyuchi products?

All of our organic cotton and linen products are machine washable. Learn how to best care for your linens to extend the life of your Coyuchi goods.

SEE OUR CARE GUIDE


Still have questions?

View all of our most frequently asked questions from shipping to product information.

VIEW ALL FAQ'S

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Still looking for a little advice?


The Fastest Way To Reach Us

Email Us:

You can reach us at info@coyuchi.com or by filling out the form below:

You may start the chat by selecting the "Help" widget located at the bottom right of this page.

1.888.418.8847

We are currently available weekdays via phone from 8:00am to 5:00pm PST.