Have a Question? We're here to help.
Please Note: Orders placed after September 23rd will not ship until October 3rd. We will be doing a system upgrade during this period, so returns and refunds processed during this period will be delayed.
What is the status of my order?
Once your order ships from our warehouse, you will receive an email that contains your tracking number. You can also view and track orders by visiting our track your order page.
How can I exchange/return my order?
Wash it. Wear it. Don't worry about it. We offer free returns, so if you're not in love after 30 days, send it back for a full refund or after 365 days to recieve store credit.
OUR RETURN POLICY
Can I change/cancel an order once it has been submitted?
Unfortunately, once an order has been submitted, we are not able to make any changes or cancel it. You do have the option to return your order for a full refund of the merchandise value, excluding shipping.
How do I care for my Coyuchi products?
All of our organic cotton and linen products are machine washable. Learn how to best care for your linens to extend the life of your Coyuchi goods.
SEE OUR CARE GUIDE
Still have questions?
View all of our most frequently asked questions from shipping to product information.
VIEW ALL FAQ'S
Customize Your Preferences
Sign up for to recieve our catalog and get access to seasonal inspiration, new product releases, and more.
SIGN UP FOR CATALOGS
If you'd rather not receive print catalogs from us, enter your address— we'll make sure not to bother your mailbox in the future.
*Please note, you may receive one additional catalog prior to the opt-out taking effect.
CATALOG OPT-OUT
Sign up for our email list to get recieve access to new product releases, exclusive promotions, and more.
SIGN UP FOR EMAIL
We want you to enjoy your Coyuchi experience at all levels, but if you prefer not to receive emails or would like to change the frequency of the emails you can do so below.
EMAIL OPT-OUT
Still looking for a little advice?
Email Us:
Chat Us:
Our Natural Home Advisors are happy to help with any questions via live chat Monday - Friday 8:30AM - 4:30PM PST.
You may start the chat by selecting the "Help" widget located at the bottom right of this page.