Have a Question? We're here to help.
Please Note: Due to current order volume, please allow for extended processing and delivery. Returns and refunds processed during this period will also be delayed.
What is the status of my order?
Once your order ships from our warehouse, you will receive an email that contains your tracking number. You can also view and track orders by visiting our track your order page.
How can I exchange/return my order?
Wash it. Wear it. Don't worry about it. We offer free returns, so if you're not in love after 30 days, send it back for a full refund or before 365 days to receive store credit.
You will receive a refund confirmation email once your return has been processed. We typically process refunds within 10 business days of receipt. Please note, due to current order volume, you may experience a delay in receiving your refund. We appreciate your patience.
OUR RETURN POLICY
Do I need to return my free item with the rest of my order?
Did you receive a free item with your purchase but have to return some other items? If you fall beneath the promotion threshold after returning an item, you will need to return the item product(s) as well. Please select the promotional item when initiating your return here.
If you’d like to keep the free item but fall below the threshold, we will either deduct the cost of the free item from your refund or have you pay for the items.
Can I change/cancel an order once it has been submitted?
Unfortunately, once an order has been submitted, we are not able to make any changes or cancel it. You do have the option to return your order for a full refund of the merchandise value, excluding shipping.
How do I care for my Coyuchi products?
All of our organic cotton and linen products are machine washable. Learn how to best care for your linens to extend the life of your Coyuchi goods.
SEE OUR CARE GUIDE
Still have questions?
View all of our most frequently asked questions from shipping to product information.
VIEW ALL FAQ'S
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Our Natural Home Advisors are happy to help with any questions via live chat Monday - Friday 8:30AM - 5:00PM PST.
You may start the chat by selecting the "Support" widget located at the bottom right of this page.
We are currently available via phone Monday - Friday from 8:30am to 5:00pm PST.