365 DAY GUARANTEE

Free Returns

Returns for online purchases are processed within 10 business days of receipt at our distribution center.

How to Return

1. Coyuchi.com customers return here. For all Trade, Designer, or Third Party accounts, please reference below for complete return instructions.

2. Include completed return form in your package.

3. Retain tracking information until credit is received.

*PLEASE NOTE: Mattresses and made to order items are not eligible for return.

Gift Returns

1. Complete Return Form.

2. Be sure to include your Full Name and Email.

3. Include completed return form in your package.

4. Retain tracking information until credit is received.

Can't find your order number?

No worries - our Natural Home Advisors are here to help.

 

Send Returns to:

Coyuchi Distribution Center

Attn: Returns

1105 Southern Way

Sparks, Nevada 89431

 

Renew

We recycle, upcycle, or renew your returned items, and send them on to a new life.

LEARN MORE

30 Day Trial

Return any item within 30 days of purchase for a full merchandise refund. Even if it's been washed or worn.

365 Day Guarantee

Return any item within 1 year of purchase for store credit equal to the original value of the item(s). Even if it's been washed or worn.

TRADE + DESIGNER

Account Returns

Please absorb any unused product into your stock for use in future projects. If there are exceptional circumstances, please contact our trade support team at design@coyuchi.com with your order number to discuss return options. All trade account returns will be subject to a 20% restocking fee, except in the case of defects or fulfillment errors.

Return Policy + Terms & Conditions

WHOLESALE

Account Returns

For orders placed on J. Crew, Anthropologie, and Madewell, please contact our wholesale team at wholesale@coyuchi.com for a Return Authorization Number (RA#) to ensure accurate processing. For orders placed through any other third party, please contact your original point of purchase. Items returned without prior authorization may not be processed.