Free Returns
If you don't love it - if you don't find it to be the purest, coziest and most beautiful item in your home - simply send it back. Returns for online purchases are processed within 10 business days of receipt at our distribution center.
How to Return
- Coyuchi.com customers start your return HERE >.
- Include completed return form in your package.
- Retain tracking information until credit is received.
*See below return instructions if you have a Trade/Design Account or ordered through a third party
Received as a gift?
- Complete Return Form. RETURN FORM >
- Be sure to include your Full Name and email.
- Include completed return form in your package.
- Retain tracking information until credit is received.
*PLEASE NOTE: Mattresses and made to order items are not eligible for return.
Can't find your order number? No worries - our Natural Home Advisors are here to help. Contact us HERE >.
30 Day Trial
Return any item within 30 days of purchase for a full merchandise refund. Even if it's been washed or worn.
365 Guarantee
Return any item within 1 year of purchase for store credit equal to the original value of the item(s). Even if it's been washed or worn.
Renew
We recycle, upcycle, or renew your returned items, and send them on to a new life.
Coyuchi for Life
Coyuchi for Life returns ship free. Subscriptions cancelled within 30 days will be refunded the first month's payment. Misplaced your complimentary return label? Contact us here.
Trade/Designer
Please absorb any unused product into your stock for use in future projects. If there are exceptional circumstances, please contact our trade support team at design@coyuchi.com with your order number to discuss return options. All trade account returns will be subject to a 20% restocking fee, except in the case of defects/fulfillment errors. Return Policy + Trade Terms & Conditions >
Wholesale
For orders placed on J. Crew, Anthropologie, and Madewell, please contact our wholesale team at wholesale@coyuchi.com for a Return Authorization Number (RA#) to ensure accurate processing. For orders placed through any other third party, please contact your original point of purchase. Items returned without prior authorization may not be processed.