365 DAY GUARANTEE

Free Returns

Purchases made between 11/1/20 and 12/25/20 can be returned through 1/25/21 for a full merchandise refund.*

Return any item within 1 year of purchase for store credit equal to the original value of the item(s). Even if it's been washed or worn.

How to Return

1. Coyuchi.com customers click 'Start Return'. For all Trade, Designer, or Third Party accounts, please reference below for complete return instructions.

2. Include completed return form in your package.

3. Retain tracking information until credit is received.

*PLEASE NOTE: Mattresses and made to order items are not eligible for return.

Gift Returns

1. Complete Return Form.

2. Be sure to include your Full Name and Email.

3. Include completed return form in your package.

4. Retain tracking information until credit is received.

Can't find your order number?

No worries - our Natural Home Advisors are here to help.

 

Send Returns to:

Coyuchi Distribution Center

Attn: Returns

1105 Southern Way

Sparks, Nevada 89431

*Returns for online purchases are processed within 10 business days of receipt at our distribution center.

 

Renew

We recycle, upcycle, or renew your returned items, and send them on to a new life.

LEARN MORE

ACCOUNT RETURNS

Trade + Designer

Please absorb any unused product into your stock for use in future projects. If there are exceptional circumstances, please contact our trade support team at design@coyuchi.com with your order number to discuss return options. All trade account returns will be subject to a 20% restocking fee, except in the case of defects or fulfillment errors.

Return Policy + Terms & Conditions

 

Wholesale

For orders placed on J. Crew, Anthropologie, and Madewell, please contact our wholesale team at wholesale@coyuchi.com for a Return Authorization Number (RA#) to ensure accurate processing. For orders placed through any other third party, please contact your original point of purchase. Items returned without prior authorization may not be processed.