Coyuchi for Life Cancellation Policy
Your Coyuchi for Life Linen Subscription is an auto-renewing subscription, meaning we will automatically charge your payment instrument in advance of each renewal term (you set the duration of the renewal terms through the Service). Your subscription will continue until you cancel it as provided in this Cancellation Policy.
You may cancel your Coyuchi for Life Subscription at any time for any reason, either by calling Coyuchi customer service at 888-418-8847, or emailing firstname.lastname@example.org, subject to the following policies. Once your cancellation has become effective and the then-current Subscription Term has expired, you will not be charged further, or receive any more Coyuchi Products.
- If you cancel within thirty (30) days of the start of your first Subscription (not available for subsequent subscriptions), and you return the Loaned Products within thirty (30) days of cancelling your Subscription, then you will be issued a full refund for the Subscription Fee already paid.
- Beyond the initial thirty days, if you initiate cancellation more than thirty days prior to your next replenishment order, or your next replenishment order has not yet been shipped, your cancellation will be effective at the end of the then-current Subscription Term (provided that you remain liable for payment of remaining monthly Subscription Fees).
- Beyond the initial thirty days, if you initiate cancellation less than thirty days prior to your next replenishment order, and your next replenishment order has shipped, then your Subscription will renew for an additional Subscription Term, and your cancellation will be effective at the expiration of that renewal Subscription Term (provided that you remain liable for payment of remaining monthly Subscription Fees).
For all cancellations, if you do not return the Loaned Products within thirty (30) days of the cancellation of your Subscription (or if you indicate you are choosing the buyout election at the time of the cancellation), you will be charged the applicable Administrative Fee, and title to the Loaned Products will pass to you.
The capitalized terms used in this policy are defined in the Subscription Terms, which are included here for reference and aid in understanding the policy.
“Administrative Fee” means a per-item fee, charged at our then current rates, assessed on Loaned Products not returned timely in accordance with the Subscription Terms.
“Coyuchi Products” means those Coyuchi sheets, duvets, towels, and other similar products that Coyuchi may offer on a subscription basis through the Coyuchi for Life service, as modified from time to time.
“Loaned Products” means those Coyuchi Products we have loaned to you in connection with your Subscription, until you return them. Loaned Products remain property of Coyuchi unless and until you elect to purchase them (either by exercising that option through the Service, or by failure to return them in accordance with the Subscription Terms and/or Cancellation Policy), in which case we will charge your payment instrument with the applicable Administrative Fee and title will pass to you. For the avoidance of doubt, Loaned Products are new and unused when first shipped to you.
“Service” means the Coyuchi for Life subscription linen service, including the online portal and associated services.
“Subscription” means a subscription to the Service, pursuant to which you select certain Coyuchi Products to be shipped to and loaned to you for your temporary use, and to be periodically replenished with replacement new Coyuchi Products, the specific details of which are based on your selected Subscription Parameters.
“Subscription Parameters” means the details of the Subscription you purchase, including the selection and number of what Coyuchi Products are included, the Subscription Term, and the associated Subscription Fees.
“Subscription Terms” means the terms and conditions that govern your participation in the Service, agreed to upon purchasing a Subscription, available online at www.coyuchi.com/subscriptionterms