Customer Service

Customer Service

For UPS® Ground shipping, most in-stock items ship within 3 business days of ordering.  We are located in Berkeley, CA, so please account for transit time to your address. 

Expedited orders of in-stock items typically ship within 24 hours.

We want you to love everything on your order. We would be happy to help modify your order if your order has not yet shipped.  Please contact us at info@coyuchi.com or 1-888-418-8847 for assistance.  If your order has already shipped, please place a new order for the additional item, or you may return the original item(s).

Shipping cost is based on weight of the items you are ordering and ship to zip code.  You can see all of our shipping options and costs by adding the items you wish to purchase to your cart, then entering your shipping address.  In the first step of checkout, you will see options for UPS® Ground or Expedited shipping under the ‘Shipping Method’ section.

If you select UPS Ground as your shipping method, your package will be shipped ‘Carbon Neutral’.  We are committed to offsetting the carbon emissions of our shipping operations.

At this time Coyuchi ships to U.S. and Canadian destinations only.

Yes.  We ship via US Priority Mail if you enter a P.O. Box as your ship to address. 

If you have purchased items that are now on sale, we will gladly offer you a one-time price adjustment if the original date of shipment was within 14 days of the sale offering. We do not offer price adjustments on shipping charges at this time.

You will be notified at the time of checkout if an item is backordered, with the approximate arrival date.   Please note that we will ship available items to you right away, and backordered items when they arrive.  There is no additional charge for shipping.  Occasionally we experience unexpected stock-outs, at which time we will notify you.

At Coyuchi we take great pride in the quality, design, materials, construction, and craftsmanship of all our products. We want you to be completely happy with your order, so if you don't love it—if you don't find it to be the purest, coziest and most beautiful item in your home—simply send it back.

• Return any item within 30 days of purchase for a full refund, less shipping cost

• Exchange any item for an equal or lesser valued item within one year of purchase.

If it’s been more than 30 days since you received your order, and less than 1 year, we would be glad to offer a store credit for use at Coyuchi.com in the original payment amount.

Please note:  all furniture sales are final.  We do not accept returns on furniture.

The above applies to purchases made at Coyuchi.com.  If purchased from another retailer, please contact them directly for more information and assistance with a return.

If you purchased from Coyuchi.com, you will find a Return & Exchange form on the back of your packing slip.  Fill out the form and include it with your return.  Ship to:

Coyuchi DC

Attn:  Returns Dept

1399 64th St

Emeryville, CA 94608

We do not cover the cost of return shipping.  You are welcome to ship via any carrier, but we do suggest insuring your package and retaining the tracking number.

Please note:  all furniture sales are final.  We do not accept returns on furniture.

If you purchased from another retailer, please contact them directly for more information and assistance with a return.

Yes!   We stand behind our products and we are confident you will love them in your home.  You are welcome to try everything, including washing.  Our return policy applies the same to washed or used items:

• Return any item within 30 days of purchase for a full refund, less shipping cost

• Exchange any item for an equal or lesser valued item within one year of purchase.

If it’s been more than 30 days since you received your order, and less than 1 year, we would be glad to offer a store credit for use at Coyuchi.com in the original payment amount.

Please note:  all furniture sales are final.  We do not accept returns on furniture.

The above applies to purchases made at Coyuchi.com.  If purchased from another retailer, please contact them directly for more information and assistance with a return.

For faster service, place a new order for the item you wish to exchange for and return the original item(s). We generally process returns within 10 business days of receiving it.  Longer wait times can occur during high volume periods.  Alternatively, you may indicate items you wish to exchange for on the Return & Exchange form included with your order.  Send returns to:

Coyuchi DC

Attn:  Returns Dept

1399 64th St

Emeryville, CA 94608

We do not cover the cost of return shipping.  You are welcome to ship via any carrier, but we do suggest insuring your package and retaining the tracking number.

Please note:  all furniture sales are final.  We do not accept returns on furniture.

If you purchased from another retailer, please contact them for more information and assistance with a return.

Once we receive your return, you can expect us to process your refund within 10 business days.  Longer wait times can occur during high volume periods.  We are located in Berkeley, CA, so please account for the transit time to our Returns Center.

Gift Cards and eGift Cards are valid for purchases at Coyuchi.com.  They are not valid for in-store purchase at the Coyuchi Outlet or any other retail location.  Gift Cards and eGift Cards are not redeemable or subject to exchange for cash or a cash equivalent, except as required by applicable law.  They have no expiration date.

Please email info@coyuchi.com or call 888-418-8847. We are available from 8 am to 5 pm PST, Monday through Friday.


Fabrics & Weaves

Fabrics & Weaves

We could go on all night answering your question, but we’ll try to keep it short and sweet. You can effortlessly craft a distinctive, beautiful bed and bath experience that naturally supports, comforts and rejuvenates you and your family while retaining reverence for people and the planet.

We intend our novel designs and colors to be mixed and matched in an infinite number of ways, so you can choose from merchandised collections or create a gorgeous bed, bath or crib set that’s unique to you. Plus, we strive to make our products easy to care for, so a luxurious and comforting home is attainable every day.

As the first company to bring organic cotton to the United States, you can count on us to help you keep your family safe from harmful chemicals. All of our cotton is 100% organic and we use only natural fibers, all of which are produced using a nontoxic production process certified to either the OEKO-TEX standard or the Global Organic Textile Standard (GOTS). This means we use none of the toxic dyes, bleaches or finishes used to make conventional textiles.

This is a tough question to answer as different fabrics have different qualities, and we each have individual preferences. Here’s a brief guide to give you some idea of the unique attributes of each fabric:

Percale
A soft, crisp fabric that’s great for warm sleepers as it feels cool against the skin. It’s known to wrinkle a bit more than other fabrics, but those that love percale love that aspect of its personality.

Sateen
A silky, soft fabric that is often described as buttery because of its smooth feel. Sateen holds bold colors well while maintaining its softness, and is known to resist wrinkling, so it’s easy to care for. We offer it in 100% cotton and a linen/cotton blend.

Jacquard
Known as the most opulent of all the sheet fabrics, the jacquard weave creates beautiful patterns by varying the weave. These gorgeous designs also create a unique weight and feel to the fabric that is difficult to describe but impossible to mistake.

Jersey
Think of your favorite T-shirt—slightly stretchy, soft and easy to care for—that’s Jersey. It’s a knit fabric, which is why it is able to stretch and why it drapes so effortlessly. Jersey is easy to manufacture, so it’s one of our lowest-priced fabrics.

Flannel
Our flannel is double brushed, so the fine hairs of the cotton are whisked up into a soft fuzzy layer surrounding the fabric. This makes flannel the warmest, softest and coziest fabric. It’s great for cold nights or when you want to sleep with just a sheet that has enough weight and warmth to keep you snuggled in.

Those little black flecks are actually in all cotton products and a natural part of the fabric. When fabric is whitened and/or dyed, the small flecks take on the same color as the fabric. Because our Ivory cotton fabrics are not whitened or dyed, the small flecks are more apparent.

Our cotton products are all 100% organic and made using low-impact dyes and a nontoxic production process. This makes us a favorite brand among those who are chemically sensitive. Products offered in the color "natural" are indeed the natural color of cotton, and never whitened or dyed.

ORGANIC COTTON

SHEETS, DUVET COVERS, BLANKETS, COVERLETS, QUILTS, SHOWER CURTAINS, APPAREL, BABY BEDDING, TABLE LINENS

All of our organic cotton products are machine washable. We recommend machine washing on the gentle or delicate cycle with like colors, with cold water and a natural, plant based laundry detergent. We do not recommend using whiteners, as bleaching agents may diminish the brilliance and depth of the colors; when needed, use only non-chlorine bleach. Line dry, or tumble dry low and remove promptly. Fabric softeners and dryer sheets reduce the absorbency of cotton textiles and are not recommended. Place a set of our wool dryer balls inside the dryer to naturally soften the fabric and reduce drying time. Use a warm iron as needed.

COTTON TOWELS

We recommend machine washing on the gentle or delicate cycle with like colors, with cold water and a natural, plant based laundry detergent. Avoid chlorine bleach and fabric softeners. GOTS prohibits chlorine bleach in textile processing, so we use hydrogen peroxide for our whites. Non-chlorine bleaches are best since chlorine can turn cottons yellow and weaken the fiber. Fabric softeners and dryer sheets reduce the absorbency of cotton textiles and are not recommended. If you can air-dry your towels, do. It brings the outside in and saves energy. Machine drying is best at a low temperature — trust us, everything still dries. Drying towels at high temperatures makes them feel hard and lose their soft plush. Place a set of our wool dryer balls inside the dryer to naturally soften the fabric and reduce drying time. Do not use fabric softeners. For the softest towels, tumble dry low and remove promptly.

COTTON ACCENT RUGS

For our smaller rugs: We recommend machine washing on the gentle or delicate cycle with cold water and natural, plant based laundry detergent; do not bleach. Tumble dry low and remove promptly. Clip loose ends and pulled loops with scissors; do not pull.

For our larger rugs: We recommend spot cleaning only. These large rugs are too heavy to be laundered in a home washer and dryer.

LINEN

BEDDING

Our linen is machine washable. We recommend machine washing on the gentle or delicate cycle with like colors, with cold water and a natural, plant based laundry detergent. We do not recommend using whiteners, as bleaching agents may diminish the brilliance and depth of the colors; when needed, use only non-chlorine bleach. Line dry, or tumble dry low and remove promptly. Use a steamer as needed. Use a hot iron as needed.

TABLE LINENS

Machine wash on gentle or delicate cycle with cold water and natural, plant based laundry detergent; do not bleach. Tumble dry low or air dry. Wool and heavily embroidered table linens should be spot cleaned only.

TOWELS WITH LINEN TRIM

We recommend machine washing on the gentle or delicate cycle with like colors, with cold water and a natural, plant based laundry detergent. Avoid fabric softeners, as they reduce absorbency.

DECORATIVE PILLOWS

After removing the insert, hand or machine wash the cover in cold water on the gentle or delicate cycle. Hang dry. Iron cover inside out, using a warm iron for cotton and wool, or a hot iron for linen, as needed.

WOOL

We recommend machine washing our wool blankets on the wool cycle with cold water and mild liquid detergent; do not bleach. Air-dry flat; do not wring or twist. Do not put in dryer; heat can damage wool fibers. Store wool blankets in a tightly sealed bin or heavy plastic bag to protect against pests; add cedar chips for extra protection.

DOWN

DUVETS & PILLOWS

A down duvet will last many years if cared for properly. Always protect your duvet and pillows from direct contact with body oils by using a duvet cover and pillow protector. Launder no more than once every two to three years unless there is obvious soiling; more frequent washing will shorten the life of your duvet and pillows. Machine wash in an oversized machine without a center agitator, using warm water and mild detergent on the delicate cycle. Check seams and fabric before washing; if weakness is evident, do not home launder. In order to fully dry the down clusters and to prevent mildew from forming, thoroughly dry on low heat well beyond the point when the outer fabric feels dry (approximately 3–4 hours). Place a set of our wool dryer balls inside the dryer to aid in the drying process. Air-dry for an additional 24 hours to release any moisture. In between laundering, occasionally place outside in fresh air and direct sun to restore freshness. Frequent fluffing will help retain loft.

We believe in being generous in our fabrications and color options. Here are some of the specifications that make our bedding special:

  • Flat sheets are 106" long.
  • Fitted sheets have 15" pockets and elastic all around the bottom.
  • Duvets have a hidden placket with a button closure.
  • Stitching is 12 per inch.
  • Natural, or Ivory, is the color of the cotton itself, so colors may vary.
  • White is achieved by bleaching with hydrogen peroxide or a GOTS-certified optical whitening process, both benign bleaching processes that are free of harmful chemicals.

Thread count refers to the number of horizontal and vertical threads that are in one square inch of woven fabric. Despite popular belief, there is no intrinsic value to a higher thread-count number. Instead, the feel of the fabric depends on the integrity of the yarn used, the weave selected and the quality of the finished product. Thread count is but one element in determining how a finished piece of fabric will feel. As humans, we love numbers and quick, easy ways of quantifying value, so this little fact still plays a large role (too large in our opinion) in determining supposed fabric quality.

Woven fabrics interlace warp yarns, which run the length of the fabric, and weft yarns, which run the width of the fabric.

Percale is a closely woven, medium-weight, plain-weave cotton fabric. It is smooth and firm, with no gloss. Percale is known as a cool, crisp fabric, great for warm nights and hot sleepers.

Sateen is a weave in which many threads are aligned tightly together in the vertical direction, creating a flat, smooth, shiny and very soft surface on one side of the fabric and a slightly matte one on the other. We love sateen for its ability to hold brilliant and beautiful colors while resisting wrinkling.

Flannel is a medium-weight, plain-weave fabric typically made from cotton. It is brushed on both sides to raise the fibers, creating a supple, fuzzy surface and an extremely soft feel. If you look closely, the fuzzy hairs of the cotton resemble mist rising off a pond in the early morning. These fuzzy hairs are what make flannel so cozy.

Linen is a textile made from the fibers of the flax plant. It has a stiffer, more textured feel than cotton and is known for providing coolness and freshness in warm weather. It also has a soft brown natural tone, which adds subtle color while matching just about anything.

Flax is one of the oldest plants cultivated for fiber. Its long thin fibers are used to produce linen threads that are stronger but less flexible than cotton.

You may be familiar with the word "dobby" in the context of towels, where it refers to a textural, flat-woven band that traverses the terry loops. In fact, dobby weaving is used to create small, repeating geometric patterns on all kinds of textiles. A harness on the dobby loom lifts individual warp threads, creating a space for the weft threads to pass through. After a few passes, with warp threads being raised and lowered, a design emerges. A single loom can create many different patterns across a bolt of fabric. Rippled Stripe, Rustic Dobby and Mediterranean are a few of the Coyuchi fabrics that are produced on a dobby loom.

All woven fabrics use one of three basic weaves: plain, twill or satin. The plain weave is the simplest, with an over, under, over, under structure. Percale is an example of a plain weave. The twill weave is characterized by diagonal lines across the fabric. Our towels are woven using a twill weave. The satin weave is formed by a series of floating yarns tied down intermittently in the weave. This provides different patterns and a sleek, shiny surface. Our sateen sheets are a good example of a satin weave. All other weaves are combinations of these basic weaves and are classified as complex (or novelty) weaves.

Typically, fabrics are made from fibers that are spun into yarn that is either woven or knitted. Weaving is done on a loom, and knitting on a knitting machine. For more information on the production process, visit the Production Process section of these FAQs.


Social & Environmental Standards

Social & Environmental Standards

We strive to produce beautiful, sophisticated, high-quality textiles by harnessing the innate qualities of natural materials and maintaining reverence for people and the planet. This is more than just a statement of corporate responsibility—it’s why Coyuchi exists. It’s the reason why we were the first to bring organic-cotton bedding to the United States 20 years ago, and why we continue to source our organic cotton from only GOTS (Global Organic Textile Standard)- and OEKO-TEX-certified suppliers, who operate with the highest standards. We believe that nature is the essence of home and the source of comfort, support and rejuvenation. That’s why we strive every day to help you bring nature home.

Each of the farmers, spinners and weavers we work with are audited by third-party, internationally recognized certification organizations such as Control Union, Ecocert, IMO and OneCert. These organizations verify that the producer or manufacturer meets the necessary USDA, GOTS (Global Organic Textile Standard) or OEKO-TEX standard.

The Global Organic Textile Standard (GOTS) CU#827969The Global Organic Textile Standard (GOTS) is the world's leading textile processing standard for organic fibers, including ecological and social criteria, backed by independent certification of the entire textile supply chain. The aim of the standard is to define globally recognized requirements that ensure the organic status of textiles, from harvesting of the raw materials through environmentally and socially responsible manufacturing all the way to labeling in order to provide credible assurance to the end consumer. Textile processors and manufacturers should be able to export their organic fabrics and garments with one certification accepted in all major markets.

The consensus of the International Working Group was that a clear and unambiguous understanding of the content required the Global Organic Textile Standard itself to focus on compulsory criteria only. The standard covers the processing, manufacturing, packaging, labeling, trading and distribution of all textiles made from at least 70% certified organic natural fibers. The final products may include but are not limited to: fibre products, yarns, fabrics, clothes and home textiles.

Fiber production

  • Organic certification of fibers on the basis of recognized international or national standards (e.g. EEC 834/2007, USDA NOP)
  • Certification of fibers from conversion period is possible if the applicable farming standard permits such certification
  • A textile product carrying the GOTS label grade ‘organic’ must contain a minimum of 95% certified organic fibers whereas a product with the label grade ‘made with organic’ must contain a minimum of 70% certified organic fibers.

Environmental Criteria

  • At all processing stages organic fibre products must be separated from conventional fibre products and must be clearly identified
  • All chemical inputs (e.g. dyes, auxiliaries and process chemicals) must be evaluated and meet basic requirements on toxicity and biodegradability/limitability
  • Ban on critical inputs such as toxic heavy metals, formaldehyde, aromatic solvents, functional nano particles, genetically modified organisms (GMO) and their enzymes
  • The use of synthetic sizing agents is restricted; knitting and weaving oils must not contain heavy metals
  • Bleaches must be based on oxygen (no chlorine bleaching)
  • Azo dyes that release carcinogenic amine compounds are prohibited
  • Discharge printing methods using aromatic solvents and plastisol printing methods using phthalates and PVC are prohibited
  • Restrictions for accessories (e.g. no PVC, nickel or chrome permitted, all polyester must be post-consumer recycled from 2014 onwards)
  • All operators must have an environmental policy including target goals and procedures to minimize waste and discharges
  • Wet-processing units must keep full records of the use of chemicals, energy, water consumption and waste water treatment, including the disposal of sludge. The waste water from all wet-processing units must be treated in a functional waste water treatment plant
  • Packaging material must not contain PVC. From 1 January 2014 onwards, any paper or cardboard used in packaging material, hang tags, swing tags etc. must be post-consumer recycled or certified in accordance with FSC or PEFC

Technical Quality and Human Toxicity Criteria

  • Technical quality parameters must be met (such as rubbing, perspiration, light and washing fastness and shrinkage values)
  • Raw materials, intermediates, final textile products as well as accessories must meet stringent limits in regard to unwanted residues

Minimum Social Criteria

All processors and manufacturers must meet minimum social criteria based on the key norms of the International Labour Organization (ILO). They must implement social compliance management with defined elements to ensure that the social criteria can be met. The applicable key conventions of the International Labour Organization (ILO) listed must be used as the relevant basis for interpretation for adequate implementation and assessment of the following social criteria topics.

  • Employment is freely chosen
  • C29 - Forced Labour Convention
  • C105 - Abolition of Forced Labour Convention
  • Freedom of association and the right to collective bargaining are respected
  • C87 - Freedom of Association and Protection of the Right to Organize Convention
  • C98 - Right to Organize and Collective Bargaining Convention
  • C135 - Workers' Representatives Convention
  • C154 - Collective Bargaining Convention
  • Working conditions are safe and hygienic
  • C155 - Occupational Safety and Health Convention
  • Child labor must not be used
  • C138 - Minimum Age Convention
  • C182 - Worst Forms of Child Labour Convention
  • Living wages
  • C95 - Protection of Wages Convention
  • C131 - Minimum Wage Fixing Convention
  • Working hours are not excessive
  • C1 - Hours of Work (Industry) Convention
  • C14 - Weekly Rest (Industry) Convention
  • C30 - Hours of Work (Commerce and Offices) Convention
  • C106 - Weekly Rest (Commerce and Offices) Convention
  • No discrimination is practiced
  • C100 - Equal Remuneration Convention
  • C111 - Discrimination (Employment and Occupation) Convention
  • Regular employment is provided
  • C158: Termination of Employment Convention
  • C175: Part-time Work Convention
  • C177: Homework Convention
  • C181 Private Employment Agencies Convention
  • Harsh or inhumane treatment is prohibited
  • C29 - Forced Labour Convention
  • C105 - Abolition of Forced Labour Convention

Certification of the entire textile supply chain

  • Fibre producers (farmers) must be certified according to a recognized international or national organic farming standard that is accepted in the country where the final product will be sold
  • Certifiers of fibre producers must be internationally recognized according to ISO 65 and/or IFOAM accreditation. They also must be accredited to certify according to the applicable fibre standard
  • Operators from post-harvest handling up to garment making and traders have to undergo an annual on-site inspection cycle and must hold a valid GOTS operational certificate applicable for the production / trade of the textiles to be certified
  • Certifiers of processors, manufacturers and traders must be internationally accredited according to ISO 65 and must hold a ‘GOTS accreditation’ in accordance with the rules as defined in the ‘Approval Procedure and Requirements for Certification Bodies’

 

To bring our designs to life, we search the world over for high-quality natural materials. We work only with weavers, dyers and cut-and-sew facilities that share our values and reverence for people and the planet.
Following is an overview of the raw materials we use, their sources and an explanation of our production standards:

Cotton
Fiber source: India and Turkey

Fiber standards:  All of the cotton fiber we use conforms to the USDA Organic certification. We choose to use only organically grown cotton in order to reduce the use of hazardous pesticides and fertilizers while providing you with the softest and highest-quality cotton available. Cotton items made in: India, Turkey, Germany and Portugal

Production standards: We support organic cotton farming by purchasing certified-organic fiber. We strive to achieve the highest standards for textile processing while offering a range of different materials and production techniques. Nearly all of the manufacturers of our cotton items are certified to the Global Organic Textile Standard (GOTS.) However, due the limited number of GOTS-certified suppliers, unique items like the Cozy Blanket are certified to the OEK0-TEX standard. Both certifications are designed to limit the use of hazardous chemicals and dyes in the production process.

Linen
Fiber source: Belgium and France

Fiber standards: Linen is made from flax, an extremely hearty plant that grows with minimal fertilizers and pesticides—or none at all—making it nearly organic by nature. For that reason, there is very little certified-organic flax. We source our flax from France and Belgium, countries with a long tradition of growing flax according to the strong environmental standards set forth by the European Union

Linen items made in: India Production

Standards: We produce our linen products in the same facilities as our organic cotton ones, using the same low-impact dyeing and finishing processes.

Wool
Fiber source: Canada and Argentina

Fiber standards: Due to the high price of organic wool, we offer both USDA Organic wool items and natural wool items. Natural wool comes from sheep that graze in open pastures and are treated humanely.

Wool items made in: the U.S.A and Canada

Production standards: Skilled craftsmen make our organic wool blankets on looms that are over 100 years old at a small mill in Maine. Our natural wool blankets are made in Canada at a family-owned and -operated facility that has been making blankets for decades. Both facilities meet all necessary labor and environmental standards.

India: India has one of the greatest textile traditions in the world. Indians have been growing, weaving and sewing cotton textiles for hundreds of years, and now have some of the highest-quality production facilities in the world. They are also the world’s largest producer of organic cotton.

Turkey: Renowned for its towels and rugs, Turkey has a long history of growing, weaving and dying high-quality cotton. It is one of the world’s leading producers of both conventional and organic cotton.

Portugal: Although no cotton and very little flax is grown in Portugal, it is a leading European textiles manufacturer. With a reputation for quality craftsmanship and soft, supple fabrics, the Portuguese are an important partner in producing some of our most beautiful sheets, blankets and robes.

Germany: As with its automobile industry, Germany’s textile manufacturers are known for engineering, precision and attention to detail. While it costs a bit more to produce items there, the beauty and quality of German-made items are second to none.

Canada: As a large wool supplier with a history of weaving the warmest and coziest of products, Canada is a source of the highest-grade natural wool and wool products in timeless styles.

U.S.A.: We are often asked why more of our offerings are not produced in the U.S.A. The answer is quite simple: the cotton grown here is mostly short-staple cotton, used mainly for apparel. Additionally, the sharp decline of the U.S. textiles industry has made it virtually impossible to provide a reasonably priced item that has not been already shipped around the Americas for spinning, weaving and dying. However, we do look for opportunities to make items here, like our organic wool blankets, made on 100-year-old looms in Maine, or our reclaimed wood bed, sourced and manufactured right here in California.

USDA Organic is an agricultural certification that limits chemical use during farming. Only natural fertilizers, pesticides and other agriculture inputs are permitted. To learn more about USDA Organic, visit http://www.usda.gov/wps/portal/usda/usdahome?navid=ORGANIC_CERTIFICATIO GOTS (Global Organic Textile Standard) is a textile production certification that limits the use of toxic bleaches, dyes and other chemical inputs during the production process of textiles. It is internationally recognized as the toughest organic-textile standard because it goes far beyond verifying the organic-farming process to include every step of manufacturing. To learn more about GOTS, visit http://www.global-standard.org/information-centre/faqs.html

Below are a few of the key components:

  • Ensures organic status from harvesting to labeling
  • Requires certification for each phase of production
  • Requires that a product contain a minimum of 95% certified-organic raw materials (excluding non-textile materials) in order to be “certified organic”
  • Prohibits inputs designated as “toxic” on the international materials safety data sheet, including heavy metals, fluorocarbons, ammonia, bleaches and formaldehyde
  • Certifies that all dyes are nontoxic
  • Requires that all dyes and other processing materials be recycled or disposed of properly

Packaging is something we take very seriously here. Our goal is to protect our products while minimizing waste. Coyuchi items are made all over the world, with each location presenting its own unique challenges, from sub-zero winters to hundred-degree monsoon seasons. Additionally, much of our product travels by container, still the most cost- and energy-efficient way to ship. These containers can reach temperatures over 200 degrees as they make their way from Turkey and India across the Pacific to California. While protecting your items from extreme conditions and temperatures, we also strive to minimize the impact our packaging has on the planet. Below is a list of the elements used in our packaging and our reason for choosing them:

Plastic Bags
Most textiles you buy are shipped in thick PVC packaging. As we search for ways to completely eliminate plastic from our packaging while still protecting our products and making them visible on the store shelf, we have sourced a degradable plastic that breaks down into basic elements after just three years. To learn more about these bags, visit http://www.degradable.net/

Paper Inserts & Hangtags
Our paper inserts and hangtags are made from 100% recycled paper. For all items made beginning in 2013, we have modified the inserts to use 75% less paper than before.

Cotton Bags
Our bedding inserts, duvet covers and shams are packaged in organic cotton bags. As demand for organic cotton has leveled off, there is little incentive for farmers to convert more of their conventional cotton to organic cotton and less need for weavers to maintain facilities dedicated to organic cotton. By using organic cotton whenever possible, we can increase the demand for organic cotton while producing packaging that can be reused for years to come instead of being discarded.

Wrapping Paper
All of our items come lightly wrapped in 100% recycled tissue paper.

Note Cards
All note cards are made from 100% recycled kraft paper and printed using soy-based inks.

Boxes
All of our shipping boxes are made from 100% recycled cardboard, using the highest post-consumer content available in the industry.

Please reuse or recycle all of our packaging.


Production Process

Production Process

After the cotton is grown, harvested, washed, spun into thread and woven into large sheets of fabric, it undergoes the following steps:

  • 1. Clean: The fabric is processed with a natural amylase enzyme, similar to the natural enzymes found in saliva, to remove the wheat starch that was applied to the textile during the weaving process to minimize fluctuations in sizing.
  • 2. Singe: The starch-free fabric is then passed over and under a very small flame at high speed. This burns off fibers protruding from the fabric surface, leaving it smooth and minimizing pilling.
  • 3. Wash: The fabric is washed with biodegradable soap.
  • 4. Soften: Before being dyed, sodium hydroxide is applied to the fabric as it is stretched. This powerful cleaning agent makes the yarn rounder and more lustrous, stronger and more receptive to dyes.
  • 5. Whiten: White and dyed fabrics are then whitened with hydrogen peroxide. (Natural-colored fabrics skip the whitening/dyeing process.)
  • 6. Dye: Dyeing is done with fiber-reactive, low-impact dyes that require less water, heat, energy and dye material than other cotton dyes. The bonding effect with this type of dye is greater and, therefore, more environmentally friendly.
  • 7. Smooth: The fabric is smoothed between highly polished steel rollers. This is a process done mainly to satin weave fabrics to create sheen on the fabric surface.
  • 8. Preshrink: Finally, the fabric is Sanforized, a mechanical process that uses steam and rubber rollers moving in opposite directions to preshrink the fabric.

If you have any further questions, don’t hesitate to contact us at info@coyuchi.com.

We don’t use U.S.-grown organic cotton because it is extremely expensive, and we lack cut-and-sew facilities here. This means we would have to ship the cotton overseas for production and then back once completed, thereby increasing our footprint. Additionally, the highly mechanized production process in the U.S. would add few jobs, as compared to the thousands of jobs that are created in India, where cotton is grown by hand.

At one time we did cut and sew in the U.S. However, all of the large cut-and-sew facilities have closed down, and the remaining boutique facilities would be prohibitively expensive.

There are two kinds of cotton dyes: pigment dyes and reactive dyes. Pigment dyeing is the process by which color is held onto the surface of the fabric by a binding agent. Reactive dyeing is the formulation of a chemical bond between the cotton fibers and the color.

We use low-impact, fiber-reactive dyeing in all our Coyuchi products. Our dyes are very safe, GOTS certified and "low impact," which means that we use less water, less heat and produce less wastewater runoff than regular chemical dyeing processes. Recent advances have created fiber-reactive dyes with colors that are brighter and richer than previously available, and they provide excellent colorfast properties on cotton. Fiber-reactive dyes have become the dye choice for many organic clothing manufacturers who want to offer a diverse palette of vibrant colors. They contain no heavy metals or other known toxic substances, and they meet all European Union criteria for eco-friendly pigments.

Unfortunately, the actual dyes in almost all low-impact fiber-reactive dyes are still petrochemical based. Depending upon the nature and degree of their chemical sensitivities, people with mild chemical sensitivities can often wear organic clothing made with fiber-reactive dyes. Un-dyed, natural color or color-grown fabrics are the best choice for people who react to fiber-reactive dyes or who want only 100% natural, virgin fabrics on their skin.


Other FAQs

Other FAQs

Please email us at wholesale@coyuchi.com or call 888.418.8847. We are available from 8 am to 5 pm PST, Monday through Friday.

There are two terms that "Coyuchi" refers to. The first is the Oaxacan word for naturally colored brown cotton. Originally derived from the Aztec language, it refers to the color of coyote fur. The second, is the Oaxacan word for white or brown cotton from the Oaxoca, Mexico. Coyuchi was spun using a slender rod, or malacate, then woven into fabric on a back strap loom. The resulting fabric was either white or dyed with colorful designs using natural dyes from cochineal, caracol, añil and other plants.

The inspiration for Coyuchi started in a small Oaxacan town where women were weaving beautiful textiles from organic cotton. Our name is a way of connecting us both to that original inspiration, and to the idea that pure natural fibers can provide us with the beauty we crave and function we need. They can transform a house into your personal sanctuary, a place of beauty, peace and coziness.