For our smaller rugs – both 21”x34” and 2’x3’ sizes – we recommend machine washing cold, gentle cycle with a non-phosphate soap. Do not bleach. Tumble dry low, remove promptly. Do not pull loose ends, clip them with scissors. Cut pulled loops, do not pull. Please refer to the product tag for more specific instructions.
For our larger rugs – both 3’x5’ and 5’x7’ – we recommend spot cleaning only. These large rugs are too heavy to be laundered in a home washer and dryer. Please refer to the product tag for more specific instructions.
For standard shipping, most in-stock items ship within 3 business days of ordering. All packages ship from Hayward, CA*, so please account for transit time to your address.
Expedited orders of in-stock items ship within 24 hours.
Shipping within United States: We offer FedEx Ground Home Delivery, FedEx 2-day, and FedEx Standard Overnight. Our shipping rates are based on weight and distance.
For overnight shipping: Please select FedEx Standard Overnight and order by 10am PST to ensure next day delivery.
Shipping to Alaska, Hawaii: Orders shipping to AK and HI destinations can ship USPS or FedEx.
P.O. Boxes & APO addresses: Orders shipping to P.O. Box and APO destinations will ship via USPS.
* Please note that mattresses, bed frames and headboards ship separately.