We recommend using a pillow protector to extend the life and appearance of our pillows. The pillow protector can be easily removed and washed frequently.
Wash the pillow in an oversized machine without a center agitator, using warm water and mild detergent on the delicate cycle. In order to fully dry the down clusters and to prevent mildew from forming, thoroughly dry on low heat well beyond the point where the outer fabric feels dry (approximately 2–3 hours).
In between laundering, occasionally place pillow outside in direct sun to restore freshness. Frequent fluffing will help retain loft.
For standard shipping, most in-stock items ship within 3 business days of ordering. All packages ship from Hayward, CA*, so please account for transit time to your address.
Expedited orders of in-stock items ship within 24 hours.
Shipping within United States: We offer FedEx Ground Home Delivery, FedEx 2-day, and FedEx Standard Overnight. Our shipping rates are based on weight and distance.
For overnight shipping: Please select FedEx Standard Overnight and order by 10am PST to ensure next day delivery.
Shipping to Alaska, Hawaii: Orders shipping to AK and HI destinations can ship USPS or FedEx.
P.O. Boxes & APO addresses: Orders shipping to P.O. Box and APO destinations will ship via USPS.
* Please note that mattresses, bed frames and headboards ship separately.